There seems to be a recent glitch in AVG where it detects iTunes as a
Trojan Horse Small.BOG variant.
To get around this, please follow the steps listed below as a temporary workaround until AVG updates their database.
Open AVG >> Click
Tools >>
Advanced Settings >> Under
Resident Shield expand it and click
Exceptions.
After that click
Add Path on the top right >> Navigate to
C:\Programs Files:\iTunesWhen you are there, select the iTunes folder click
Ok >> Click apply and exit AVG. Under the exceptions list in AVG, the itunes folder should be listed as:
C:\Program Files\iTunes\.
Now, restart your computer and you should be able to open itunes now.
Hi! I recently "was infected" by the Small.Bog virus with iTunes, and
stupid me really thought it was a virus. I uninstalled iTunes, rebooted
my computer, then downloaded a fresh copy from iTunes website and tried
to install it. It wouldn't let me do it. This really had me freaked
out. I left the downloaded copy on my desktop for a couple of days and
thought I'd try it again. I did this morning, and it installed without a
problem. So I just wanted to post this in case someone else had the
same problem - go ahead and try reinstalling iTunes again. Perhaps
it'll work the second time for you like it did for me.
At the
same time that I had this problem with iTunes, however, the computer was
acting strangely in another aspect - both problems started when I
booted up my computer that morning, and at the time, I thought they were
related. I did a Google search to see what kind of virus I had, and
ended up on this site. Nothing that I have read suggests that anyone
else is getting this glitch, which makes me think they just
coincidentally started affecting me at the same exact time.
At
the bottom of my screen across the taskbar, the programs that are open
normally show up from left to right, in the order that they were opened,
right? Well, now the programs that I have open are on the RIGHT side
of the taskbar, and are squished into a very small section of the
taskbar. I did a print screen and posted it below so you could see what
I was talking about (I circled the area in red). When I open up three
program, then a scroll bar appears next to the programs and I have to
scroll through tiny icons to find the program that I want. Meanwhile,
the rest of my task bar is empty and unused. Needless to say, I did not
change any settings on my computer to make this happen - it was
functioning normally when I turned it off at night, and then in the
morning, it was doing this, plus it had the iTunes bug message.
Enlarge this imageReduce this image Click to see fullsize
Any
ideas? I ran AVG (ha ha), SpyBot S&D, and Ad-Aware AE, and they
all came up squeaky clean. Other than this problem, I am having zero
problems with my computer.
I appreciate any suggestions or
ideas you have for me. I would have googled this problem like I did the
iTunes problem, but I had no idea what to search for.
Hava
AVG finds
small.bog on auto scan and quarantines sys restor and iTunes files
Try to start iTunes and get error and virus warning from AVG.
DoS for email and Net.
Disconnect and run complete scan, finding about
400 infections of
small.bogUltimately, use
Simple File Shredder to get rid of all
Apple/iTunes/iPod files.
Empty AVG vault.
Still DoS.
Finally, realize that my DNS settings in Windows Network Setup are missing. Re-enter, reboot, and can now connect.
This morning, suddenly disconnected from Web and DoS all day. Jump through hoops; all settings OK, network shows as connected.
Check AVG and it has listed 292
small.bog, found on autoscan the day after I emptied the vault.
Empty the vault again.
Still DoS
Call my provider; in the midst of explaining problem DoS ends and I can connect and get email.
Provider states could be a problem with LinkSys router (I have it set to static IP).
Does anybody have an idea as to what is going on? For a false positive, it sure has cost a lot of time.
Hello,
Please update AVG. They have updated their databses to remove this false positive.