Still cant get rid of hard drive diagnostic after using malware remov and others

Admin Posts : 87 Reputation : 0 Join date : 2010-12-24

I don't have any pop-ups from HDD, however I can't open Itunes or get on
the internet either. My connection says that im connected to the
internet but internet explorer says it cant connect. I've ran almost
every anti-malware program I could find and I still cant get rid of it.
Any suggestions please???
Hello.

Download OTL by OldTimer to your Desktop.

Close all windows and double click OTL.exe
Click Run Scan and let the program run uninterrupted
It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
You may need to use two posts to get it all.
Please download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
Please post its log in your next reply.
After it has run successfully, delete RKill.

Note: This tool only kills the active infection, the actual infection will not be gone. Once you reboot the infection will be active again! Please do not reboot until instructed further to do so.

Then, try the tool again.

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